Do You Know Your Numbers
Last year Stravity Group shared the results of a customer experience management study. Here are the questions. Do you know the answers for your business? QUESTION: Do you know the average annual value...
View ArticleMore on Paying for Customer Service
My last blog entry was about how Air Canada was charging extra if you wanted better service. Well, they are not the only ones charging more to get better customer service. According to Vito Pilieci,...
View ArticleCustomer Service Shows Up Green… For the Environment and the Bottom Line
According to a recent article by Peter Healy of the Advocate, Pitney Bowes, of postage meter fame, clams to have saved almost $3 million in fuel costs over the last couple of years due to delivering...
View ArticleCustomer Service Stats Prove Why Everyone Must Deliver Excellent Customer...
Some might find statistics to be boring. Yet sometimes they tell a story, one that is so compelling, that everyone in an organization, from the CEO to the newest employee, must embrace. And, I...
View Article5 Top Customer Service Articles For the Week of October 19, 2015
TOP CUSTOMER SERVICE AND BUSINESS ARTICLES Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about...
View Article5 Top Customer Service Articles For the Week of October 31, 2016
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what...
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5 Top Customer Service Articles for the Week of February 18, 2019
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would...
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Guest Post: The Importance of Surveys For Improving the Customer Experience
This week we feature an article by Eralp Arslan, a digital marketing specialist at JotForm. He writes about different types of customer experience surveys and how they can help businesses gain customer...
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